Frequently Asked Questions

How can The Motley Fool help me?

The Motley Fool's services provide a wide array of financial research and vetted stocks for every investment style. Our products and services, whether free or fee-based, from our premium subscriptions to our free investing articles, are designed to help everyone across the world take control of their financial lives with confidence.

After decades spent studying and investing in the stock market, our greatest piece of advice is short and sweet: the longer the outlook, the better the returns. The Motley Fool wants to alleviate as much investment anxiety as possible by maintaining a long-term buy-and-hold outlook of -- 3 to 5 years -- minimum. When we recommend stocks, it is with this timeline in mind.

The Motley Fool provides general guidance for all -- experience levels -- whether you are just getting started, or are looking to reevaluate an existing portfolio.

Prior to jumping into a premium subscription service, check out our articles on How To Invest In Stocks: A Beginner’s Guide For Getting Started.

What are the differences between your free content and premium content?

The Motley Fool offers both free and premium content. Our free content can be found on fool.co.uk. You will not need to create an account to view our free content. Our free content includes free investing articles on fool.co.uk.

Our free content does not include official recommendations, while our premium services do. While the analysts who contribute to our free content may speak highly or negatively of a stock, this does not indicate an official position by The Motley Fool. Our free content is written by Motley Fool analysts, as well as analysts who contract with The Motley Fool.

Our premium content is restricted to members who have purchased a Motley Fool subscription. You will need an active subscription to any of our premium services to access this content. To view our premium service offerings, please go to premium services.

Each of our premium services are comprised of a different set of analysts who may have differing opinions on one particular stock recommendation. The Motley Fool’s premium subscription services may have differing investment strategies that influence what stocks the analysts recommend. While we provide analysis of these stocks, it is up to our members to decide what to invest in.

Our analysts who contribute to our free content on fool.co.uk are allowed to disagree with the official recommendations provided in our premium services.

How do I reset my password?

To reset your password, please go to fool.co.uk click on Services, followed by the service you wish to log in to. Next click “Lost your password?”

On this page you will enter your email address, and click on Send Password Reset Email to have a password reset email sent to your email address on file.

You will receive an email titled ‘The Motley Fool Sites Password Reset’ and this will be sent shortly after clicking the aforementioned button.

Within your password reset email, you will be directed to click a link to complete this process.

You'll be redirected to another page, you will see a 'New Password' field, enter your new password. Make a note of your new password, because your browser may not offer you the option to save it, then click 'Reset Password'.

After successfully logging in you will be redirected to the members-only homepage where you may then access your premium service.

For more information on resetting your password, please click here.

What’s the deal with Motley Fool marketing?

The Motley Fool’s purpose is to make the world smarter, happier, and richer. We’re passionate about that, and so we work very hard to encourage as many people as possible to explore our premium services. That includes using marketing tactics that have proven successful over decades of testing.

But we have a culture of “top it” at The Fool, and we are always looking to improve. We’re constantly testing new methods to ensure our marketing is aligned with who we are as a company, but without dramatically slowing the rate at which people join.

To stop receiving marketing emails going forward you can either click on unsubscribe at the bottom of the email, directions here or contact us at customerservice@fool.co.uk and we will unsubscribe you.

Where can I find more information on The Motley Fool’s premium subscription services?

Our premium services are available at our premium subscriptions sign-up page.

The Motley Fool offers two categories of premium subscription services:

  • Premium Investing Services - Share Advisor and Hidden Winners
  • Bespoke Investing Strategy Services - Blast Off, The Next-Gen Supercycle, and The Ownership Portfolio and Microcap Mission

The Motley Fool’s investing strategy services are designed around the idea of our members investing together. These services include official recommendations, and oftentimes allocation guidance, to create a well-diversified section of your portfolio. Being that our investing strategy services tend to recommend many stocks at one time, The Motley Fool establishes predetermined dates for new members to join the service. Outside of that period, we close the service to new members.

The Motley Fool believes that the on-boarding experience for any particular investing strategy service is best delivered to a group of members at once. These new members receive new, timely information and direction. These directions can change and information can be out of date or inapplicable to those joining days, weeks, or months outside of the open window.

Is there a Motley Fool app for mobile/ tablet use?

The Motley Fool does not currently have a mobile app, but you can access all our free and premium content by going directly to fool.co.uk.

How do I find my Motley Fool report?

Our premium services include research reports that provide deeper dives into exciting investment opportunities. These reports are created to give members a better perspective on an industry or particular set of companies.

If you have not yet signed up for one of our premium services, you will need to register in order to get access to the reports.

Our premium services are available at our premium subscriptions sign-up page.

If you have registered for one (or more) of our premium investing services, you will have access to the included features within your subscription, including the affiliated reports.

To get there, you will need to log into your account fool.co.uk click Services followed by the service you wish to log in to and enter your login details. Once you have logged in, your reports can be located under the 'Special Reports Centre' tab.

What is your refund policy?

Different Services (and sometimes specific promotional offers) have different refund policies (including some that offer no refunds). Please review the specific terms of your offer before signing up as you are agreeing to be bound by those terms.

Our Premium Investing Services - Share Advisor and Hidden Winners allow for a 30-day membership-fee back guarantee. By requesting cancellation within the first 30 days of purchase, you may be eligible for a refund.

Our Bespoke Investing Strategy Services - Blast Off, The Next-Gen Supercycle, and The Ownership Portfolio and Microcap Mission are sold as non-refundable services.